Executive Vice President, Partner Performance
Chief Technology Officer
Mitch brings decades of operational expertise, process improvement, and people leadership. He has grown thousand seater sites in the Philippines and Central America. Under his consulting firm, BG Solutions, he has founded several successful shard services centers in the Philippines for his clients. For CXGP, he oversees partner relationships and ensure client performance is delivered to the fullest. He also owns the offshores strategy for CXGP's customers. Mitch is also responsible for placing CX technological solutions at the fingertips of their clients.
Jason is a contact center veteran and serial entrepreneur. He has built several domestic centers and focuses on lead generation and business development. His expertise in setting up your company for success in growth and revenue generation is a key value that our customers look for.
Chairman of the Board
Steve heads the Board and provides vast experience in contact center operations, vendor management, and sales. His rich experience running thousand seater operations across multiple geographies provide CXGP with a rich source of expertise. This particularly holds true in service delivery, CX strategy, and customer engagement.
With a combined 160 years of successful experience in the CX space you can be assured that your CX strategy and execution are in great hands. Our founders possess a multitude of expertise in various areas of CX. This spans business development, operations, service delivery, process improvement, technology, and performance management.
Chief Revenue Officer
Chief Finance Officer
Chief Operations Officer
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Colum is an expert at business development strategy through channels and partnerships. He also oversees the company's capability in Mergers & Acquisitions through his experience in that field. Colum can drive your company's sales processes towards acquiring more customers and setting them up for retention.
Paul is an outsourcing veteran who specializes in performance management and client relationships. He has extensive global experience running multiple thousand seat centers in the Philippines, in the Caribbean, in Latin America, and in the United States. Paul focuses on using performance and strategic client relationships to organically grow your business. His ideation and strategies are a reflection of his years of experience in the fiedl.