We'll show you how, but first...
What is CX?
CX stands for Customer Experience - your customers' holistic impression of your brand or business. It is the principle, strategy, and focus on anything and everything that deals with your company's interaction to the customer.
And why does it matter?
Statistics indicate that companies that stand out in terms of CX scores such as NPS, CSAT, and Brand Loyalty carry higher profitability and are more likely to withstand the test of time.
CX Done Right
The business environment has become more challenging and competitive in the recent times, anything less than a superior customer experience will lessen your team's chances to flourish and succeed. Not only will an outstanding, first-class CX draw your customers to engage and invest more with your company, but it’ll also bring the spotlight on your brand, and get noticed more by potential clients.
Each customer is different, and that applies to how they percieve an outstanding CX should be carried out by companies they interact with. However, to ensure that your business is able to satisfy your customers' wants and needs, our CXperts are more than ready to help your team draw a plan of action, develop and implement a world-class Customer Experience strategy that focuses on integrating CX as a core organizational philosophy, create and deliver personalized experiences, and maintain a consistent remarkable customer experience.
cXpert Global Partners is a premier provider in Customer Experience solutions.
Just like any great startup, a discussion on finding a better way fueled the joint vision of establishing cXGP. With 150 years of highly successful CX experience, the founders of cXGP decided to invest their expertise as capital for this innovative CX Services and Solutions Integrator.
Cementing your company's competitive advantage by radically enhancing your Customer Experience strategy is the simple vision we seek to deliver to every business on every corner of the globe.
We do it through deeply-rooted connections, cutting-edge technology, and good old-fashioned consulting expertise.
Five Captains of the CX Industry with an impressive 150 combined years of expertise and experience decide to come together and emulate the dynamics of young startups. A look at the people behind the great story that is cXGP.
L O C A T I O N S
With partner sites spanning every global time zone, the sun never sets on your Customer Experience presence.
From experience, we know that finding the right geography and demographic is essential to a successful CX strategy. So, we offer you what works best for you and your customers after we analyze and evaluate your business.
Learn more about our CX Methodology.
We have 67,000 seats to choose from globally, to ensure your CX strategy is placed with the right center, in the right geography, with the right delivery and cost.
From Cloud Telephony that allows you to interact with customers anywhere, to your CX support implemented through any channel, to Artificial Intelligence CX systems that analyzes end-to-end customer journeys and inputs, to Gamification systems that automate engagement and motivation - we've already reviewed, refined, enhanced, and customized any solution out there to be truly CX-centered!
CX Artificial Intelligence
Performance Management and Gamification Applications
Omnichannel Engagement Solutions
Support from Anywhere Solutions